FAQ

Here you’ll find answers to the most commonly asked questions about Canopy Wholesale and CBD.

Canopy Growth

Canopy Growth is a global cannabinoid company with operations across four continents and 12 countries. In the U.S., we operate as a federally legal hemp company, offering CBD products in oil, softgel, and topical formats, with more products to come.
Canopy Growth is driven by a passion for industry leadership and a commitment to growing exceptional hemp that yields superior products. Backed by world-class R&D, we are a leader in CBD because consumers trust the quality and safety of our products and our technology allows us to ensure consumers can depend on a consistent experience with every use.
  • We are currently selling our First & Free brand of products:
    • 25mg and 50mg CBD softgels
    • CBD oils (original and peppermint flavors)
    • CBD topical creams (CBD, CBD + Arnica, CBD + Capsaicin)
Please visit www.shopcanopy.com to learn more. For wholesale inquiries for BioSteel contact info@biosteel.com and for ThisWorks info@thisworks.com
Our testing is among the most stringent in the industry and shows the exact amount of CBD present and detects any pesticides, microbials or heavy metals.

Canopy Wholesale

The site allows you to connect with a Sales Representative from Canopy Growth who will guide you though customer onboarding to start selling our products.
Enter your information and a Sales Representative will contact you within 2-5 days. You will be required to fill out on-boarding documents, including a Customer Connect Form and a Credit Application.
You will need to complete the Customer Connect form and submit your Credit Application to AccountsReceivable@canopygrowth.com. Please contact your Sales Representative for links to these documents.

At this time, we can ship softgels/oils to the following states: Alabama, Alaska, Arkansas, Colorado, Connecticut, Delaware, District of Columbia, Florida, Illinois, Indiana, Kansas, Kentucky, Maryland, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, and Wisconsin.

For topicals, we can ship to: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

To make changes to your account, please contact CustomerOperationsUS@canopygrowth.com. Please include your account number and/or account name and the changes you would like to make and we will make those changes within 24 hours of the request. (During normal business hours, Monday - Friday)
All of our products are tested for quality, and all shipments are carefully inspected before leaving the warehouse. Upon delivery, please check your product carefully for accuracy and to ensure it has not been damaged en route. All claims for missing and/or damaged products must be made within 48 hours. Please contact us at CustomerOperationsUS@canopygrowth.com and provide detailed information for any product missing and/or damaged during shipping within that time. We will ask you for a full description and review the circumstances and issue you a product return slip and return shipping label, as appropriate. At our choice, we will refund the purchase price or replace the product at our expense.
No, there is no minimum order amount.
Orders received prior to 2 PM EST will be processed as early as the same day depending on size and volume of orders. Any orders received after 2 PM EST will be processed the next business day. First & Free does not deliver to P.O. Boxes at this time.

All products are examined by an independent, ISO 17025 accredited laboratory. The resulting Certificates of Analysis (COAs) can be found at https://www.firstandfreecertificates.com/

Using your cellphone camera, you can scan the QR Code on the product packaging, which will take you to the website and the COAs.

Please reach out to your Sales Representative for more information.
If you are having difficulties, please contact CustomerOperationsUS@canopygrowth.com. Customer Service is our number one goal! We will get back to you within 24 hours, during normal business hours from Monday through Friday.

CBD

CBD, or cannabidiol, is a chemical compound found in the hemp plant, along with THC and other cannabinoids. CBD is currently being researched for effects on the human body related to inflammation, sleep, pain, and anxiety.
Yes, CBD is a 100% naturally occurring compound that comes directly from the hemp plant and is not synthetically made.
Our products have almost no THC content. Canopy Growth uses CBD isolate rather than full-spectrum or broad-spectrum CBD distillate, which can contain more THC. Our CBD isolate typically contains 300-500 parts per million THC (0.03-0.05% THC). These THC levels are far below the federal legal limit of 3,000 parts per million (0.3% THC) and are reduced even further to trace concentrations when the CBD isolate is added into our finished product along with other ingredients (such as the addition of a carrier oil and peppermint oil).
No. Unlike THC, CBD is not intoxicating and will not create a euphoric state of mind.
Yes, under the 2018 Farm Bill CBD is legal to sell. Each state has its own laws regarding the legality of CBD and therefore the legality of products can vary from state to state.
Common perceived benefits, which are not clinically confirmed yet, include pain relief, anti-inflammatory properties, anxiolytic properties & stress management, sleep assistance, addiction & withdrawal management, and epilepsy management.
No. While both CBD and marijuana come from the cannabis plant species, they are derived from different plants. CBD is derived from the hemp plant which is bred to be low-THC, while marijuana is derived from the marijuana plant which is bred to be high-THC.

First & Free

First & Free is a CBD brand from Canopy Growth Corporation focused on making products in the U.S.A. from hemp grown by American farmers.
First & Free’s hemp-derived CBD products contain CBD isolate, which is the purest and most potent form of CBD. We are a trusted marketplace leader that consistently delivers the highest quality CBD product backed by years of world-leading cannabinoid R&D.
First & Free offers softgels, oils, and topical creams which can be sold in select states. All products are scientifically formulated, made with 98%-pure CBD, made from hemp, and have no intoxicating effect.
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