FAQ
Here you’ll find answers to the most commonly asked questions about Canopy Wholesale and CBD.
Canopy Growth
Who is Canopy Growth?
Canopy Growth is a global cannabinoid company with operations across four continents and 12 countries. In the U.S., we operate as a federally legal hemp company, offering CBD products in oil, softgel, and topical formats, with more products to come.
Why sell Canopy Growth products?
Canopy Growth is driven by a passion for industry leadership and a commitment to growing exceptional hemp that yields superior products. Backed by world-class R&D, we are a leader in CBD because consumers trust the quality and safety of our products and our technology allows us to ensure consumers can depend on a consistent experience with every use.
Are your products tested?
Our testing is among the most stringent in the industry and shows the exact amount of CBD present and detects any pesticides, microbials or heavy metals.
Canopy Wholesale
What is the Retailer website?
The site allows you to connect with a Sales Representative from Canopy Growth who will guide you though customer onboarding to start selling our products.
What is the process to become a retailer?
Enter your information and a Sales Representative will contact you within 2-5 days. You will be required to fill out on-boarding documents, including a Customer Connect Form and a Credit Application.
What do I need to start selling your products?
You will need to complete the Customer Connect form and submit your Credit Application to AccountsReceivable@canopygrowth.com. Please contact your Sales Representative for links to these documents.
States that we can ship to?
At this time we offer shipping to all 50 states and Washington D.C.
What if I need to update my contact or shipping information?
To make changes to your account, please contact CustomerOperationsUS@canopygrowth.com. Please include your account number and/or account name and the changes you would like to make and we will make those changes within 24 hours of the request. (During normal business hours, Monday - Friday)
What is your return policy?
All of our products are tested for quality, and all shipments are carefully inspected before leaving the warehouse. Upon delivery, please check your product carefully for accuracy and to ensure it has not been damaged en route. All claims for missing and/or damaged products must be made within 48 hours. Please contact us at CustomerOperationsUS@canopygrowth.com and provide detailed information for any product missing and/or damaged during shipping within that time. We will ask you for a full description and review the circumstances and issue you a product return slip and return shipping label, as appropriate. At our choice, we will refund the purchase price or replace the product at our expense.
Is there a minimum order amount?
No, there is no minimum order amount.
When will my order be processed?
Orders received prior to 2 PM EST will be processed as early as the same day depending on size and volume of orders. Any orders received after 2 PM EST will be processed the next business day. We do not deliver to P.O. Boxes at this time.
What kind of tests do you run on your products?
All products are examined by an independent, ISO 17025 accredited laboratory. The resulting Certificates of Analysis (COAs) can be found at https://www.firstandfreecertificates.com/
Using your cellphone camera, you can scan the QR Code on the product packaging, which will take you to the website and the COAs.
Do you have sales supporting POS material?
Please reach out to your Sales Representative for more information.
If you are having difficulties, suggestions or need help?
If you are having difficulties, please contact CustomerOperationsUS@canopygrowth.com. Customer Service is our number one goal! We will get back to you within 24 hours, during normal business hours from Monday through Friday.
CBD
What is CBD?
CBD, or cannabidiol, is a chemical compound found in the hemp plant, along with THC and other cannabinoids. CBD is currently being researched for effects on the human body related to inflammation, sleep, pain, and anxiety.
Is CBD a natural product?
Yes, CBD is a 100% naturally occurring compound that comes directly from the hemp plant and is not synthetically made.
Do your products have THC in them?
Our products have almost no THC content. Canopy Growth uses CBD isolate rather than full-spectrum or broad-spectrum CBD distillate, which can contain more THC. Our CBD isolate typically contains 300-500 parts per million THC (0.03-0.05% THC). These THC levels are far below the federal legal limit of 3,000 parts per million (0.3% THC) and are reduced even further to trace concentrations when the CBD isolate is added into our finished product along with other ingredients (such as the addition of a carrier oil and peppermint oil).
Will your products get me high?
No. Unlike THC, CBD is not intoxicating and will not create a euphoric state of mind.
Is CBD legal?
Yes, under the 2018 Farm Bill CBD is legal to sell. Each state has its own laws regarding the legality of CBD and therefore the legality of products can vary from state to state.
What is CBD used for?
Common perceived benefits, which are not clinically confirmed yet, include pain relief, anti-inflammatory properties, anxiolytic properties & stress management, sleep assistance, addiction & withdrawal management, and epilepsy management.
Is CBD the same as marijuana?
No. While both CBD and marijuana come from the cannabis plant species, they are derived from different plants. CBD is derived from the hemp plant which is bred to be low-THC, while marijuana is derived from the marijuana plant which is bred to be high-THC.